At RENREE INC, we aim to ensure that you are completely satisfied with your purchases. We understand that sometimes a product may not be exactly what you expected. Below are our terms for returning items purchased from our website.

  1. Return Eligibility

Most items purchased from windwebauto.com are eligible for return within 14 days of delivery. To qualify for a return, the item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all original materials included.
  • Accompanied by the receipt or proof of purchase.

Exceptions: The following items cannot be returned:

  • Products that have been installed or used.

  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team via our contact page to obtain a return authorization.
  • Once approved, pack the item securely in its original packaging.
  • Include the receipt or proof of purchase in your return package.
  • Send the item to the address provided by our customer service.

Please note that you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. Refunds

Once we receive your returned item, we will inspect it and notify you of the receipt of the returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  1. Exchanges

If you need to exchange an item for the same item, send us an email at info@windwebauto.com and send your item to the return address provided by our customer service.

  1. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact customer service immediately. We will provide instructions for returning the item at no cost to you and arrange for a replacement to be sent to you.

  1. Contact Us

If you have any questions about how to return your item to us, contact us at our contact page.